Support Integrations

Integrations

Support

Integrate with support platforms to provide customer assistance

Support integrations allow you to embed customer support widgets and chat functionality directly into your documentation. This enables visitors to get real-time help and assistance while browsing your docs, improving user experience and reducing support ticket volume.

All integrations

Configuration

To enable support integrations, add the appropriate configuration to your docs.json:

{
  "integrations": {
    "support": {
      "chatwoot": {
        "websiteToken": "required"
      },
      "intercom": {
        "appId": "required"
      },
      "livechat": {
        "licenseId": "required"
      }
    }
  }
}

Reference

chatwoot

IntegrationSupportChatwoot

Chatwoot support configuration

websiteToken

string

Required

Chatwoot website token

baseURL

string

Chatwoot base URL

chatwootSettings

JSON

Chatwoot settings

intercom

IntegrationSupportIntercom

Intercom support configuration

appId

string

Required

Intercom app ID

apiBase

string

Intercom API base

livechat

IntegrationSupportLivechat

Livechat support configuration

licenseId

string

Required

Livechat license ID

Analytics IntegrationComing Soon

Track support interactions and user engagement with your support widgets. Send analytics events to measure support effectiveness and optimize your documentation based on common support requests.

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Algolia Chatwoot